Here is What You


	Here is What You’ll Learn New Manager’s Toolkit: The Essential Skills Step-by-Step (4 hours each) Developing Your Management Style and Strengths Identify your core aptitudes and learn the management style best suited to your personal strengths. Discover habits and disciplines essential to successful leadership and personal effectiveness. Mark Warren, M.Ed., has trained and coached small business owners as well as Fortune 500 companies. Time Management and Organizational Skills Effectively managing your time, energy, and priorities is key to being a strong leader. Learn to prioritize tasks and manage time efficiently. Discover project management tools and how to use delegation to empower your team. Mark Warren, M.Ed., has trained and coached small business owners as well as Fortune 500 companies. Strategic Planning / Goal Setting / Problem Solving / Decision Making Learn to utilize strategic planning concepts and methods to become a stronger manager. You'll discover how to generate ambitious and achievable goals with team buy-in, arrive at root causes of problems and determine the best corrective action, and how to manage change and stress. Attendees will leave with the tools to use for business and personal decision-making plus resources for ongoing learning. Instructor Lori Richardson is an internationally recognized sales coach, trainer, consultant and author. Sharpening Your Communication Skills Poor communication is often the downfall of a new manager. Learn to manage and express your feelings and decisions effectively, examine your assumptions and avoid "jumping to delusions," use empathic listening skills, and discover the best way to give and receive useful feedback. Janet Ott is an experienced coach, trainer and facilitator, and holds an MS from the University of Washington, and numerous certificates in leadership and coaching. Building and Maintaining a High Performance Team This workshop will teach you the skills needed to lead effective meetings, create agreements and get buy-in, establish common vision and goals, and understand what motivates employees. Andy Porter is President and founder of Customer Service Boot Camp and has 25 years experience as a manager, consultant and trainer. Correcting Problem Behavior and Poor Performance Discover the root causes of problem behavior, learn how to change unacceptable performance, provide meaningful feedback, and discipline using positive improvement plans. Marilyn Morrissey, M.A., has over 30 years experience in organizational development/training for companies such as UPS, Starbucks, and Nordstrom. Controlling Conflict in the Workplace Discover how to transform conflict into positive energy and lead your team to success. You'll learn how to handle disagreement and complaints, how to avoid damaging conflict, and understand and prevent harassment issues. Instructor Jack McCallum is the President/Principal Consultant of HR Balance. Personnel Issues Discover how to best select and hire employees and retain valuable employees. You'll learn about diversity issues, how to conduct performance evaluations and prepare performance plans, when and how to terminate an employee, and handling payroll duties. Marilyn Morrissey, M.A., has over 30 years experience in organizational development/training for companies such as UPS, Starbucks, and Nordstrom. Accounting and Budgeting Basics for Managers Budgeting and accounting are often the most challenging skills to master for a new manager. Explore the Accounting Equation and learn the essentials of the general ledger, how to record financial transactions, and how to use financial statements for forecasting and managing. Erin Schlichting has over 20 years professional financial experience working with individuals and businesses. Growing as a Manager Learn techniques to balance your work and personal life. Discover how to evaluate your own performance, create relationships with senior management as well as peers, gain visibility in the community, and manage change. Mark Warren, M.Ed., has trained and coached small business owners as well as Fortune 500 companies. A Stepping Up to Manager Certificate will be issued upon successful completion of 10 New Manager’s Toolkit Modules.