New
Manager’s Toolkit:
The
Essential Skills Step-by-Step
(4 hours each)
Module 1 Developing Your Management Style and Strengths
Identifying your core aptitudes and a management style best suited to
your personal strengths and non-strengths using the Myers-Briggs and
StrengthFinder assessments, exploring habits and disciplines essential
to both successful leadership and personal effectiveness.
Module 2 Time Management and Organizational Skills
Managing time and projects efficiently, using Outlook or day-timers as
time management tools, prioritizing tasks for yourself and team members,
controlling paperwork, developing project management skills, using
delegation to empower your team.
Module 3 Strategic Planning / Goal Setting / Problem Solving /
Decision Making
Utilizing strategic planning concepts and methods, generating ambitious
and achievable goals with team buy-in, arriving at root causes of
problems and determining the best corrective action, managing change and
accompanying stress.
Module 4 Sharpening Your Communication Skills
Managing and expressing your feelings and judgments effectively,
examining assumptions and avoiding “jumping to delusions,” giving and
receiving useful feedback, using empowering questions instead of
telling, using empathic listening skills.
Module 5 Building and Maintaining a High Performance Team
Leading effective meetings, creating agreement and getting buy-in,
establishing common visions and goals, using creative acknowledgments,
understanding what motivates employees.
Module 6 Correcting Problem Behavior and Poor Performance
Getting to root causes, overcoming tardiness/ absenteeism, changing
unacceptable performance through behavior modification, providing
meaningful feedback, dealing with harassment issues, disciplining by
means of positive improvement plans.
Module 7 Controlling Conflict in the Workplace
Handling disagreement and complaints, avoiding damaging conflict,
transforming conflict into positive energy, understanding and avoiding
harassment issues.
Module 8 Personnel Issues
Selecting and hiring employees, understanding the importance of
diversity, getting employees off to a good start, retaining valuable
employees, conducting performance evaluations and preparing performance
plans, terminating employees, handling payroll duties, recognizing legal
issues in personnel and records management.
Module 9 Accounting and Budgeting Basics for Managers
Exploring the Accounting Equation, recording financial transactions via
debits and credits, posting to the general ledger, understanding
financial statements (including income statements, balance sheets, and
cash flow statements), using financial statements for forecasting and in
managing a business.
Module 10 Growing as a Manager
Managing yourself and dealing with interruptions and time wasters,
balancing work and personal life, evaluating your own performance and
pursuing additional training, creating relationships with senior
management and peers, gaining visibility and influence in the community,
facing rather than fighting change, staying abreast of technological
change.
A
Stepping Up to Manager Certificate will be issued upon successful
completion of the Big Picture Over-view and 10 New Manager’s Toolkit
Modules.
