SUTM: Strategic Planning/Goal Setting/Problem Solving/Decision Making

Learn to utilize strategic planning concepts and methods to become a stronger manager. You'll discover how to generate ambitious and achievable goals with team buy-in, arrive at root causes of problems and determine the best corrective action, and how to manage change and stress. Attendees will leave with the tools to use for business and personal decision-making plus resources for ongoing learning. Instructor Lori Richardson is an internationally recognized sales coach, trainer, consultant and author.
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SUTM: Sharpening Your Communication Skills

Poor communication is often the downfall of a new manager. Learn to manage and express your feelings and decisions effectively, examine your assumptions and avoid "jumping to delusions," use empathic listening skills, and discover the best way to give and receive useful feedback. Janet Ott is an experienced coach, trainer and facilitator, and holds an MS from the University of Washington, and numerous certificates in leadership and coaching.

S8672 / Sessions 2
Tu and Th from 6:30 PM to 8:30 PM
Ott
$99

Start Date:3/30
End Date: 4/1
WCC - Kelly Hall #208

SUTM: Correcting Problem Behavior and Poor Performance

Discover the root causes of problem behavior, learn how to change unacceptable performance, provide meaningful feedback, and discipline using positive improvement plans. Marilyn Morrissey, M.A., has over 30 years experience in organizational development/training for companies such as UPS, Starbucks, and Nordstrom.

S8660 / Sessions 2
Tu and Th from 6:30 PM to 8:30 PM
Morrissey
$99

Start Date:4/13
End Date: 4/15
WCC - Kelly Hall #208

SUTM: Personnel Issues

Discover how to best select and hire employees and retain valuable employees. You'll learn about diversity issues, how to conduct performance evaluations and prepare performance plans, when and how to terminate an employee, and handling payroll duties. Marilyn Morrissey, M.A., has over 30 years experience in organizational development/training for companies such as UPS, Starbucks, and Nordstrom.

S8668 / Sessions 2
Tu and Th from 6:30 PM to 8:30 PM
Morrissey
$99

Start Date:4/27
End Date: 4/29
WCC - Kelly Hall #208

SUTM: Building and Maintaining a High Performance Team

This workshop will teach you the skills needed to lead effective meetings, create agreements and get buy-in, establish common vision and goals, and understand what motivates employees. Andy Porter is President and founder of Customer Service Boot Camp and has 25 years experience as a manager, consultant and trainer.

S8656 / Sessions 2
Tu and Th from 6:30 PM to 8:30 PM
Porter
$99

Start Date:5/4
End Date: 5/6
WCC - Kelly Hall #208

SUTM: Growing as a Manager

Learn techniques to balance your work and personal life. Discover how to evaluate your own performance, create relationships with senior management as well as peers, gain visibility in the community, and manage change. Mark Warren, M.Ed., has trained and coached small business owners as well as Fortune 500 companies.

S8664 / Sessions 2
Tu and Th from 6:30 PM to 8:30 PM
Warren
$99

Start Date:5/25
End Date: 5/27
WCC - Kelly Hall #208